Yes! We offer free Domestic and International shipping for orders over $100.
Yes! We offer several for new customers, rewards and referrals and email promotions. Note only one code can be used at checkout, codes can not be combined.
Sales tax of 9.75% will be collected for all orders shipped within California.
Besamecosmetics.com accepts VISA, MasterCard, Amex, ApplePay, Amazon Pay, PayPal, and Pay with Four
Orders are processed Monday through Friday and can take between 24 and 96 hours depending on seasonal volume and in-stock items. Please note: Special and Limited Edition products can cause large spikes in order volumes that can delay order processing. Orders placed Friday after 10 A.M. will most likely ship out the following Monday or Tuesday, depending on volume.
A shipping confirmation and tracking number will be e-mailed to you once your package has been shipped. Please allow 24 hours for your tracking number to update once it has been created. Bésame Cosmetics is not responsible for any custom duties, brokerage fees, taxes, and/or tariffs that may be applied to your shipment due to local regulations.
Bésame Cosmetics reserves the right to change the shipping method at any time and will clearly post changes should they occur.
Sometimes tracking numbers update faster than the delivery. Your package is still on the way and should be delivered within a couple days! Please email us at info@besamecosmetics.com with your order number so we can look into this for you.
Shipping cost is calculated then displayed at check-out based on your location. Domestic shipping is free for orders of $100 or more.
Please contact Bésame Cosmetics Customer Care if you have any specific shipping questions at info@besamecosmetics.com anytime or call (818) 276-9400 Mon-Fri 8:30 am to 5:00 pm PST.
International shipping is currently available through Global E to Albania, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia & Herzegovina, Botswana, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, China, Colombia, Comoros, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, Sri Lanka, St. Bathelemy, St. Martin, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State (Holy See), Wallis and Futuna Islands, Zambia, Zimbabwe.
Please note: All custom duties, brokerage fees, taxes, and/or tariffs that may be applied to your shipment will be charged at checkout.
Select the expedited shipping option at checkout for rush delivery. However, due to the time the order is placed, it may NOT reach you within that desired time. Also please keep in mind expedited or rush shipping services will shorten travel time once your package has left our fulfillment center, and will not push your order to the first of the processing line. Order are processed in the order received.
If you have questions on this please do not hesitate to contact us at info@besamecosmetics.com before placing your order and ask if rush delivery can be accommodated.
RETURN POLICY:
PLEASE NOTE: All sales are final on limited edition and licensed products. Exchanges for these special products are only available for damaged goods.
At Bésame Cosmetics we not only want to reach your expectations, we want to exceed them! Our cosmetics contain the finest formulations and we've worked hard to carry your perfect color match – but we understand matching skin tones to online products is tough. With that in mind, Bésame offers a full 30 Day Exchange or Return Policy (excluding sample sets and final sale items). NOTE: Customers may only process an exchange once per order, unless in the event an exchanged item arrives damaged.
Begin the exchange or return process at
https://besamecosmetics.com/a/returns
If you received damaged products we sincerely apologize! Please contact us at info@besamecosmetics.com within 3 business days for prompt handling of your concerns. All damaged licensed products will need to be returned and received before we can ship out a replacement.
When requesting to return or exchange items, you must have proof of purchase, such as your order number or a copy of your receipt. In most cases, we will also request photos of the item(s) in question for our records, especially if the item is damaged. If you have thrown away your proof of purchase and/or the items you are hoping to exchange or be refunded for, we unfortunately cannot accommodate your request. In order to assist you, the items must still be in your possession, since we may need you to return them to us.
Due to the time and cost associated with international shipments, we are not able to offer returns or exchanges. However, should you find yourself unhappy with your purchase, please contact a customer service representative to let us know how we can improve.
Bésame Cosmetics reserves the right to deem return items non-refundable if more than what we consider a reasonable amount of product is used, or missing.
Unfortunately, Bésame Cosmetics is not able to refund or credit original shipping fees or return shipping fees on your package.
PLEASE NOTE: We do NOT accept returns from ModCloth or any other Bésame Cosmetics approved wholesaler.
Additionally, Pay with Four is currently only available for domestic customers.
CANCELLATION:
Each order's cancellation window is dependent on if we have begun the process of fulfilling the order. You may be able to cancel or edit your order through your account page. That option will appear next to your order info if it is available. If you need to change an address and that option is not available, please reach out to customer service.