Important Information
Thank you.
Our Products
We use only the highest quality ingredients in Bésame Cosmetics formulations, including natural waxes, oils and extracts. Our products work wonderfully with sensitive skin.
Absolutely not! Bésame Cosmetics does NOT test on animals at ANY level of production and uses only natural and responsible ingredients in all our products. We are proud to be cruelty-free! We are also certified by PETA's Beauty Without Bunnies program.
Yes! All our powders, both loose and pressed, Black Cake Mascara and Brown Cake Mascara, as well as our Cream Rouges.
Our Classic Color Lipsticks and mascaras contain beeswax for texture, but the wax is properly sourced from very happy bees!
Yes! All of our products are Gluten Free.
We mindfully create and produce our products without any proven or suspected toxic ingredients. To learn more about our commitment to clean beauty click HERE
Yes! We gather vintage makeup from estate sales, auctions and antique stores and recreate the colors and textures to exactly match the originals, including our classic reds. We use modern ingredients for safe and long wearing cosmetics.
Bésame lipsticks are made with a semi-matte finish. We didn’t formulate our lipsticks with a matte finish for two reasons: First, and contrary to popular belief, vintage lipsticks from the early 20th century were not matte. They were made with petroleum products or castor oils, and were pastier than lipstick formulations today. Second, we didn’t opt for a matte formula because of texture; it’s terribly drying on the lips and would flake after a full day’s wear. Our satin finish won’t chap your lips and wears wonderfully well. Back then, women would blot the color to achieve a lasting finish, and you can do the same! Apply a layer of lipstick, blot with a tissue, reapply another layer, then blot again. Or, dust a layer of translucent powder on top of your lip color to seal and mattify.
Orders
Yes, we do! We currently ship to Australia, Canada, China, Croatia, Hong Kong, Israel, Japan, New Zealand, Philippines, South Korea, Taiwan, and Thailand.
European countries are currently unavailable for shipping, but will be available in 2021 through Amazon.uk.
If you ordered from Besamecosmetics.com from outside the USA, please keep in mind that your shipment is originating in the USA and is considered an international order. Upon placing an international order, the purchaser agrees to the following terms:
1) Purchaser is responsible for all local or national import duties, fees, or VAT upon delivery to your country.
2) All returns will be subject to a $5 re-stocking fee.
Due to the time and cost associated with international shipments, we are not able offer free shipping for returns or exchanges. However, should you find yourself unhappy with your purchase, please contact a customer service representative to let us know how we can improve.
If you’re having trouble selecting International Shipping, follow these steps:
First, clear your cart out completely. We recommend using Firefox or Google Chrome as your browser to order, as these typically work the best.
Second, change the flag to the flag of your country. After adding the products to your cart, click Check Out, even if you’re using PayPal or Amazon Pay to purchase. You’ll be able to select your payment method after you input your shipping information.
If you're still seeing the US as your country, hit refresh to update.
If you’re still having problems, send us an email at info@besamecosmetics.com and our Customer Care team will get back to you!
We use FedEx or UPS for most countries, whose services offer door-to-door tracking.
Returns & Exchanges
At Bésame Cosmetics we not only want to reach your expectations, we want to exceed them! Our cosmetics contain the finest formulations and we've worked diligently to carry your perfect color match – but we understand matching skin tones to online products is sometimes tough. With that in mind, Bésame offers a full 30 Day Exchange or Return Policy (excluding sample sets and final sale items). NOTE: Exchanges are limited to twice per order within a 60 day window. Any additional exchange attempts will be cancelled, including attempts outside the allotted timeframe.
All sales are final on limited edition and licensed products. Exchanges for these special products are only available for damaged goods.
Begin the exchange or return process at
https://besamecosmetics.com/a/returns
If exchanging product(s), please ship them back and let us know what you'd like instead. If returning product(s), please note that all returns will be subject to a $7.95 handling and processing fee.
Due to the time and cost associated with international shipments, we are not able offer exchanges. However, should you find yourself unhappy with your purchase, please contact a customer service representative to let us know how we can improve.
If your products have arrived damaged, we sincerely apologize! Please contact us at info@besamecosmetics.com within 3 business days for prompt handling of your concerns. All damaged licensed products will need to be returned and received before we can ship out a replacement.
When requesting to return or exchange items, you must have proof of purchase, such as your order number or a copy of your receipt. In most cases, we will also request photos of the item(s) in question for our records, especially if the item is damaged. If you have thrown away your proof of purchase and/or the items you are hoping to exchange or be refunded for, we unfortunately cannot accommodate your request. In order to assist you, the items must still be in your possession, since we may need you to return them to us.
Bésame Cosmetics reserves the right to deem return items non-refundable if more than what we consider a reasonable amount of product is used, or missing.
Unfortunately, Bésame Cosmetics is not able to refund or credit original shipping fees or return shipping fees on your package.
PLEASE NOTE: We do NOT accept returns from ModCloth or any other Bésame Cosmetics approved wholesaler.
Payment
Besamecosmetics.com accepts VISA, MasterCard, Amex, ApplePay, Amazon Pay, PayPal, and Afterpay.
Other
Our flagship Bésame Cosmetics Boutique is located in Burbank, California. For more information, Click Here
You can also find Bésame at independent wholesalers throughout the USA. Please email us at info@besamecosmetics.com to find a wholesaler near you - we have new stores opening every month!
Amazon.com and Ebay.com with an exclusive authorized seller "TheGroupDeal". If you see listings from a seller that is not TheGroupDeal, we recommend that you do not purchase the item as it may be counterfeit or out of date. Please use caution when purchasing from unauthorized retailers.
Yes! We understand how important security is to you online, which is why we have partnered with Shopify, the industry leader, so you can rest assured your order will be placed safely and securely.