NOTE: Due to the current drop in air travel, our shipping carriers are facing severe delays. With the Covid19 pandemic, we have no control over the length of time it may take a package to arrive once it has left our fulfillment center. Please be aware when ordering that the average window of time to expect your package will be extended.

HOW IS BÉSAME MAKEUP FORMULATED?

We use only the highest quality ingredients in Bésame Cosmetics formulations, including natural waxes, oils and extracts. Our products work wonderfully with sensitive skin.

DOES BÉSAME COSMETICS TEST ON ANIMALS?

Absolutely not! Bésame Cosmetics does NOT test on animals at ANY level of production and uses only natural and responsible ingredients in all our products. We are proud to be cruelty-free! We are also certified by PETA's Beauty Without Bunnies program.

IS BÉSAME COSMETICS CONSIDERED "CLEAN BEAUTY"?

We mindfully create and produce our products without any proven or suspected toxic ingredients. To learn more about our commitment to clean beauty Click Here

ARE YOUR MAKEUP SHADES REALLY VINTAGE REPRODUCTIONS?

Yes! We gather vintage makeup from estate sales, auctions and antique stores and recreate the colors and textures to exactly match the originals, including our classic reds. We use modern ingredients for safe and long wearing cosmetics.

IF I LIKE THE MATTE LOOK, ARE YOUR LIPSTICKS RIGHT FOR ME?

Bésame lipsticks are made with a semi-matte finish. We didn’t formulate our lipsticks with a matte finish for two reasons: First, and contrary to popular belief, vintage lipsticks from the early 20th century were not matte. They were made with petroleum products or castor oils, and were pastier than lipstick formulations today. Second, we didn’t opt for a matte formula because of texture; it’s terribly drying on the lips and would flake after a full day’s wear. Our satin finish won’t chap your lips and wears wonderfully well. Back then, women would blot the color to achieve a lasting finish, and you can do the same! Apply a layer of lipstick, blot with a tissue, reapply another layer, then blot again. Or, dust a layer of translucent powder on top of your lip color to seal and mattify.

ARE ANY OF YOUR PRODUCTS CONSIDERED VEGAN?

Yes! All our powders, both loose and pressed, Black Cake Mascara and Brown Cake Mascara, as well as our Cream Rouges. 

Our Classic Color Lipsticks and mascaras contain beeswax for texture, but the wax is properly sourced from very happy bees! 

ARE YOUR PRODUCTS GLUTEN FREE?

Yes! All of our products are Gluten Free. 

IS THIS WEBSITE SECURE?

Yes! We understand how important security is to you online, which is why we have partnered with Shopify, the industry leader, so you can rest assured your order will be placed safely and securely.

DOES BESAME SHIP INTERNATIONALLY?

Yes, we do! International shipping is currently available to Australia, Canada, China, Croatia, Hong Kong, Israel, Japan, New Zealand, Philippines, South Korea, Taiwan, and Thailand. 

European countries are currently not available, and will be relaunching in 2021 in Amazon.uk to service our EU customers with local shipping. 

Please note: Bésame Cosmetics is not responsible for any custom duties, brokerage fees, taxes, and/or tariffs that may be applied to your shipment due to local regulations.

We do "not" currently have the ability to ship to the following:

Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, East Timor, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Comoros, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Guinea, Guinea-Bissau, Iran, Iraq, Isle of Man, Ivory Coast, Jersey, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Niger, Nigeria, Norway, Oman, Palestine, Qatar, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Singapore, Slovenia, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirate, United Kingdom, Vatican City, Western Sahara, Yemen, Zambia, Zimbabwe. 

If you ordered from Besamecosmetics.com from outside the USA, please keep in mind that your shipment is originating in the USA and is considered an international order. Upon placing an international order, the purchaser agrees to the following terms: 

1) Purchaser is responsible for all local or national import duties, fees, or VAT upon delivery to your country. 

2) All returns will be subject to a $5 re-stocking fee.

Due to the time and cost associated with international shipments, we are not able offer free shipping for returns or exchanges. However, should you find yourself unhappy with your purchase, please contact a customer service representative to let us know how we can improve.

I'M HAVING PROBLEMS PLACING AN INTERNATIONAL ORDER, PLEASE HELP!

If you’re having trouble selecting International Shipping, follow these steps:

First, clear your cart out completely. We recommend using Firefox or Google Chrome as your browser to order, as these typically work the best.

Second, change the flag to the flag of your country. After adding the products to your cart, click Check Out, even if you’re using PayPal or Amazon Pay to purchase. You’ll be able to select your payment method after you input your shipping information. 

If you're still seeing the US as your country, hit refresh to update.

If you’re still having problems, send us an email at info@besamecosmetics.com and our Customer Care team will get back to you!

We use USPS First Class for most countries, which offers door-to-door tracking. You can track your order here.

CAN I ORDER LICENSED PRODUCTS TO MY COUNTRY?

EU 
Customers will soon find most of new Disney our products on Amazon.UK

We offer International Shipping of our Disney Collections to all countries EXCEPT the following:

Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, East Timor, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Comoros, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Guinea, Guinea-Bissau, Iran, Iraq, Isle of Man, Ivory Coast, Jersey, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Niger, Nigeria,Norway, Oman, Palestine, Qatar, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Singapore, Slovenia, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirate, United Kingdom, Vatican City, Western Sahara, Yemen, Zambia, Zimbabwe. Additionally, we are unable to ship Mickey Mouse products to South Korea.

 

WHERE ELSE CAN I FIND BESAME COSMETICS?

Our flagship Bésame Cosmetics Boutique is located in Burbank, California.
For more information, Click Here

You can also find Bésame at independent wholesalers throughout the USA. Please email us at info@besamecosmetics.com to find a wholesaler near you - we have new stores opening every month!

Amazon.com Amazon.UK and Ebay.com with an exclusive authorized seller "TheGroupDeal". If you see listings from a seller that is not TheGroupDeal, we recommend that you do not purchase the item as it may be counterfeit or out of date. Please use caution when purchasing from unauthorized retailers.

NOTE: All licensed products are Final Sale. Exchange or store credit only for items that arrive damaged. Limit of 3 per product per customer. Discounts do not apply to licensed collections.