Frequently Asked Questions
HOW IS BÉSAME MAKEUP FORMULATED?
We use only the highest quality ingredients in Bésame Cosmetics formulations, including natural waxes, oils and extracts. Our products work wonderfully with sensitive skin.
DOES BÉSAME COSMETICS TEST ON ANIMALS?
Absolutely not! Bésame Cosmetics does NOT test on animals at ANY level of production and uses only natural and responsible ingredients in all our products. We are proud to be cruelty-free! We are also certified by PETA's Beauty Without Bunnies program.
IS BÉSAME COSMETICS CONSIDERED "CLEAN BEAUTY"?
We mindfully create and produce our products without any proven or suspected toxic ingredients. To learn more about our commitment to clean beauty Click Here
ARE YOUR MAKEUP SHADES REALLY VINTAGE REPRODUCTIONS?Yes! We gather vintage makeup from estate sales, auctions and antique stores and recreate the colors and textures to exactly match the originals, including our classic reds. We use modern ingredients for safe and long wearing cosmetics.
IF I LIKE THE MATTE LOOK, ARE YOUR LIPSTICKS RIGHT FOR ME?
Bésame lipsticks are made with a semi-matte finish. We didn’t formulate our lipsticks with a matte finish for two reasons: First, and contrary to popular belief, vintage lipsticks from the early 20th century were not matte. They were made with petroleum products or castor oils, and were pastier than lipstick formulations today. Second, we didn’t opt for a matte formula because of texture; it’s terribly drying on the lips and would flake after a full day’s wear. Our satin finish won’t chap your lips and wears wonderfully well. Back then, women would blot the color to achieve a lasting finish, and you can do the same! Apply a layer of lipstick, blot with a tissue, reapply another layer, then blot again. Or, dust a layer of translucent powder on top of your lip color to seal and mattify.
ARE ANY OF YOUR PRODUCTS CONSIDERED VEGAN?
Yes! All our powders, both loose and pressed, Black Cake Mascara and Brown Cake Mascara, as well as our Cream Rouges.
Our Classic Color Lipsticks and mascaras contain beeswax for texture, but the wax is properly sourced from very happy bees!
ARE YOUR PRODUCTS GLUTEN FREE?
Yes! All of our products are Gluten Free.
DO YOU OFFER DISCOUNT CODES?
Yes! We offer several for new customers, rewards and referrals and email promotions. Note only one code can be used at checkout, several code can not be combined.
IS THIS WEBSITE SECURE?
Yes! We understand how important security is to you online, which is why we have partnered with Shopify, the industry leader, so you can rest assured your order will be placed safely and securely.
DO YOU OFFER DISCOUNT CODES?
Yes! We offer several for new customers, rewards and referrals and email promotions. Note only one code can be used at checkout, several code can not be combined.
DOES BESAME SHIP INTERNATIONALLY?
INTERNATIONAL SHIPPING IS CURRENTLY ON HOLD AS WE BRING ON A NEW PROVIDER. PLEASE CONTACT CUSTOMER SERVICE FOR UPDATES.
Åland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Bouvet Island, Brazil, Bulgaria, Canada, Caribbean Netherlands, Cayman Islands, China, Colombia, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Eswatini, Finland, France, French Guiana, French Polynesia, Germany, Ghana, Greece, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Jamaica, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malta, Martinique, Mexico, Moldova, Monaco, Netherlands, New Zealand, Nicaragua, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Réunion, Romania, Seychelles, Sierra Leone, Slovakia, South Korea, Spain, Sri Lanka, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, United Kingdom, Uruguay, Venezuela, & Vietnam
Please note: Bésame Cosmetics is not responsible for any custom duties, brokerage fees, taxes, and/or tariffs that may be applied to your shipment due to local regulations.
If you ordered from Besamecosmetics.com from outside the USA, please keep in mind that your shipment is originating in the USA and is considered an international order. Upon placing an international order, the purchaser agrees to the following terms:
1) Purchaser is responsible for all local or national import duties, fees, or VAT upon delivery to your country.
2) All returns will be subject to a $5 re-stocking fee.
Due to the time and cost associated with international shipments, we are not able offer free shipping for returns or exchanges. However, should you find yourself unhappy with your purchase, please contact a customer service representative to let us know how we can improve.
Do you ship orders to the UK? If so, how will orders to the UK be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK £135 and Under.
I'M HAVING PROBLEMS PLACING AN INTERNATIONAL ORDER, PLEASE HELP!
If you’re having trouble selecting International Shipping, follow these steps:
First, clear your cart out completely. We recommend using Firefox or Google Chrome as your browser to order, as these typically work the best.
Second, change the flag to the flag of your country. After adding the products to your cart, click Check Out, even if you’re using PayPal or Amazon Pay to purchase. You’ll be able to select your payment method after you input your shipping information.
If you're still seeing the US as your country, hit refresh to update.
If you’re still having problems, send us an email at info@besamecosmetics.com and our Customer Care team will get back to you!
We use USPS First Class for most countries, which offers door-to-door tracking. You can track your order here.
WHERE ELSE CAN I FIND BESAME COSMETICS?
Our flagship Bésame Cosmetics Boutique is located in Burbank, California.
For more information, Click Here
You can also find Bésame at independent wholesalers throughout the USA. Please email us at info@besamecosmetics.com to find a wholesaler near you - we have new stores opening every month!
Amazon.com and other Amazon across the EU as an official registered Amazon Brand. We recommend that you do not purchasing outside of our branded Amazon pages as these items may be counterfeit or out of date.
NOTE: All licensed products are Final Sale. Exchange or store credit only for items that arrive damaged. Limit of 3 per product per customer. Discounts do not apply to licensed collections.